Call Centers

TECH SUPPORT: Call Centers in Latinamerica

By the I.T. Guy

Click aqui para español->"Call Centers"

The massive use of technology nowadays requires a more and more advanced level of knowledge to solve and overcome technical problems with the different devices that we use.

To offer technical support to users, many American companies have found that Latin America has an ideal workforce to support this mission, as it not only offers high quality technical support, but also offers service in Spanish to the more than 35 million Spanish speakers who reside in the United States and who have an annual purchasing capacity of 432 billion dollars.

Thanks to the American influence in Latin America and to the fact that many Latin Americans have resided in the United States, it is easy to find bilingual personnel in this region. Multinational companies find qualified employees and manage to save costs in salaries when operating in Latin America, and although this practice causes controversy in the United States because it takes jobs abroad, outsourcing benefits these companies and Latin American countries.

With VoIP technology, or over-the-Internet calls, call centers can operate from any country and receive multiple calls, as if they were taking place within the same geographical area. Call centers are not limited to offering technical support. Call centers can perform other functions like telemarketing, sales, surveys, appointments, cell phone activation, fund-raising, and reservations, among others.

Many people who lived in the United States and who return to their country of origin, either by choice or in many cases by deportation, seek employment in these call centers because their English proficiency allows them to get a competitive job, and also because they get to work with peers who share similar interests and lifestyles influenced by their time living in the United States.

In some cases, the English proficiency of these representatives is so good that the customer never realizes that the call is being answered in a different country. The countries in Latin America where most call centers are located are Mexico, Guatemala, and Costa Rica. 65% of calls from the United States are answered outside of the country.

The high demand for call center jobs in Latin American countries has created a need for schools to offer higher level English classes since many college students seek part-time call center jobs while pursuing their careers. A full-time job at a call center is well seen in Latin America. These jobs created by American companies have become a great source of employment and contribute greatly to the economy of Latin American countries.

The I.T. Guy

Writer/Web Design/Integration

Tech Talk/Discussion Tecnologica

Guatemala

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Publisher's Note

Ready for the outdoors!

Although we do not have very well defined seasons, the weather changes enough to create different vibes in and around the city.

The moderate Spring weather accompanied with sunny clear skies is inviting to get back to the outdoors and be more active. The backyard also gets more use in the form of the very Louisiana tradition of the crawfish boil, which we learn more about in our food section.

Short day-trips are perfect during Spring and the Northshore offers some amazing destinations for nature and food lovers. Just sitting down on the bank of the Tchefuncte River, looking at the boats pass by can be a relaxing change of pace and scenery.

In this edition, we visit the Northshore to explore some of the Latin restaurants in the area. We will be coming back to enjoy the different places and activities that the Northshore has to offer. St. Tammany hosts a vineyard, a safari, strawberry and blueberry patches, breweries, swamp tours, museums, kayaking, and tubing, among so many other interesting things. The Northshore is the perfect destination when you need a little getaway.

But for now, we prepare to get outdoors in New Orleans to enjoy the great music during French Quarter Fest and to see the national and international superstars coming to Jazzfest. See you out there!

AnaMaria