Call Centers

TECH SUPPORT: Call Centers in Latinamerica

By the I.T. Guy

Click aqui para español->"Call Centers"

The massive use of technology nowadays requires a more and more advanced level of knowledge to solve and overcome technical problems with the different devices that we use.

To offer technical support to users, many American companies have found that Latin America has an ideal workforce to support this mission, as it not only offers high quality technical support, but also offers service in Spanish to the more than 35 million Spanish speakers who reside in the United States and who have an annual purchasing capacity of 432 billion dollars.

Thanks to the American influence in Latin America and to the fact that many Latin Americans have resided in the United States, it is easy to find bilingual personnel in this region. Multinational companies find qualified employees and manage to save costs in salaries when operating in Latin America, and although this practice causes controversy in the United States because it takes jobs abroad, outsourcing benefits these companies and Latin American countries.

With VoIP technology, or over-the-Internet calls, call centers can operate from any country and receive multiple calls, as if they were taking place within the same geographical area. Call centers are not limited to offering technical support. Call centers can perform other functions like telemarketing, sales, surveys, appointments, cell phone activation, fund-raising, and reservations, among others.

Many people who lived in the United States and who return to their country of origin, either by choice or in many cases by deportation, seek employment in these call centers because their English proficiency allows them to get a competitive job, and also because they get to work with peers who share similar interests and lifestyles influenced by their time living in the United States.

In some cases, the English proficiency of these representatives is so good that the customer never realizes that the call is being answered in a different country. The countries in Latin America where most call centers are located are Mexico, Guatemala, and Costa Rica. 65% of calls from the United States are answered outside of the country.

The high demand for call center jobs in Latin American countries has created a need for schools to offer higher level English classes since many college students seek part-time call center jobs while pursuing their careers. A full-time job at a call center is well seen in Latin America. These jobs created by American companies have become a great source of employment and contribute greatly to the economy of Latin American countries.

The I.T. Guy

Writer/Web Design/Integration

Tech Talk/Discussion Tecnologica

Featured Articles

Archive

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
Prev Next

Publisher's Note

I moved to the United States almost 20 years ago, and as a sports fan, I couldn't stand the fact that I did not understand how American football worked.

It was impossible not to get infected by the passion and the love New Orleanians have for the boys in the Black and Gold, so I made it a point to learn the basics and join the fun of watching the beloved Saints play.

I was lucky to suffer with a weak team only for a few years, and I was fortunate to be part of the WHO DAT Nation when they made it to the Super Bowl in Miami.

Even though the Super Bowl we wished for this year did not happen, our team gave us a great season, and off the field, many Saints players are doing so much for this community through their foundations and giving back some love to their fan base. Today, The Saints continue to be an essential driving force of our community.

It is amazing what passion and pride can do for the city of New Orleans. The Saints gave us an incredible season! I know we’ve had a few weeks of coping, and many people have decided to party away from television sets the night of the championship game, but I still want to thank the New Orleans Saints for all the joy they gave us this last season.

Like most of you, I'm always proud to yell out loud WHO DAT!

AnaMaria